Question 1

How does the Instagram DM automation work?

Accepted Answer

Syncro connects securely to your Instagram account via the official Meta API. You can set up keyword triggers on your posts, reels, or stories. When a user comments that keyword, Syncro automatically sends them a predefined Direct Message containing your link, course, or digital product.

Question 2

Can I automate replies to story mentions?

Accepted Answer

Yes! If a user tags your account in their story, Syncro can detect the mention and automatically send them a personalized DM to thank them or deliver a reward.

Question 3

How does Syncro compare to Stan Store or Linktree?

Accepted Answer

Unlike Linktree (which is just a list of links) or Stan Store (which is just a basic store), Syncro is a complete Creator Ecosystem. We offer an advanced Link-in-Bio storefront, full video course hosting, Instagram DM automation, and cross-platform video publishing (like Repurpose.io) all in one dashboard, making it the ultimate alternative to paying for 5 different subscriptions.

Question 4

Do I need a separate website for my Link in Bio?

Accepted Answer

No. Syncro provides a fully customizable, mobile-optimized storefront. You can host all your links, courses, consultations, and digital products directly on your Syncro profile without needing an external website.

Question 5

Where are my video courses hosted?

Accepted Answer

Syncro natively hosts your course content, including high-quality video playback, PDFs, and text modules. You don't need a third-party LMS like Teachable or Kajabi.

Question 6

How are refunds handled for 1:1 calls?

Accepted Answer

If a call is cancelled or disputed, our system manages the automated refund process directly through your connected payment gateway, ensuring you and your client are fully protected.

Question 7

How does Syncro capture leads?

Accepted Answer

Syncro can automatically ask for email addresses or phone numbers inside the Instagram DM before delivering a free asset. You can also embed lead-capture questionnaires directly on your storefront.

Question 8

What is Content Auto-Publishing and Sync Rules?

Accepted Answer

Syncro allows you to set up rules that automatically push your newly uploaded Instagram Reels to YouTube Shorts. You create once, and we distribute it everywhere to maximize your audience and monetization.

Frequently Asked.

Instagram Automation

Link in Bio Store

Courses & Locked Content

1:1 Calls & Consultations

Lead Generation

Referrals